Being charged taxes since April

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We were never charged taxes on our monthly invoice until the last 2 months. Can you please let me know why this is? I need to be able to explain it to accounting. 
Thank you. 
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Boston Coffee Cake

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Posted 1 year ago

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Grey Stepp, Support Team Manager

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Hi there,

A notice was sent out in March regarding this.  From our Billing team:  

"We’ve learned that the fee for subscriptions to remote access software is subject to sales tax in the State of Massachusetts - and that includes your Emma account.  On April 1, 2017, we will begin to assess sales tax on your Emma invoices based on your current location."

Let me know if you have any additional questions on this!

- Grey