BigStock Image upload not working

  • 1
  • Problem
  • Updated 3 years ago
  • Acknowledged
I have tried to purchasing Big Stock images - but nothing is happening.  I thought it might be our account settings - we are invoiced.  So I changed that to my personal credit card.  Then tried again.  I had the same issue - have tried to purchase the same image 2 or 3 x and another one 1x.  
Photo of ProSight Specialty Insurance Agency

Posted 3 years ago

  • 1
Photo of Grey Stepp

Grey Stepp, Support Team Manager

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Official Response
Hey there John, 

We do have problems with the BigStock connection occasionally.  It's something we are aware of, but the issues seem to be random and hard to pin down.  The best option we have right now if you're having consistent problems is to go straight to BigStock for purchasing.  

Certainly let us know if you've been charged in Emma for an image that you weren't able to download and we'll make sure to take care of that for you.  

- Grey