blacklisted

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Intermedia, my email company, told me the following after I was having problems sending out (and receiving) a myemma email on 12/20/17 - "We found the IP the system myemma sends from is listed on three blacklists  - which have it marked as soliciting/marketing email." This seems like a pretty big issue. I noticed my results are lower in the last year, could it be that the emails I send are being blocked by the blacklistings? How does a company like myemma deal with this type of thing?
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Magnet Reps

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Posted 9 months ago

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Magnet Reps

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Is emma going to change the IP they send from? If they don't, how will they deal with this problem? It will affect us all.
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Grey Stepp, Support Team Manager

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Hi folks!   I wanted to pop in here and offer a bit of an explanation.  I'm checking in with my Deliverability team on these specific instances, but I did want to point you to a response to an older posting by one of our Deliverability specialists, Art (you can find the original conversation HERE) .  This is what he said then:

"Thanks for the heads up! I just wanted to chime in and let you know that we're regularly checking for blacklists of any kind, both for our sending domain (e2ma.net) and the IPs associated with that domain. We're aware of two blacklist issues with e2ma.net, SEM URI/URIRED and No Solicitado, and have contacted both operators multiple times without response. We do our best, through customer education, monitoring, and adherence to clear anti-spam policies, to keep clear of these blacklists, but we do rely on two way conversation between us and the operator to resolve the listing and take action to improve our network's health. We're just not getting that in these two cases."

In short, we have a team of folks here dedicated to monitoring for blacklisting events and being in near constant communication with those companies to resolve any issues that arise.  Typically they are handled and back to normal within 24-48 hours.  

Like I said, I'm going to check in with my deliverability team to see if there is anything active going on, but the usual answer is "we've seen it, we've been in touch, it's already resolved" 

Stay tuned! 

-Grey