Images are blurry on retina displays and standard displays.

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I usually use png images and they always end up blurry when they're sent. They look fine in the editor and the preview but are blurry in the actual email. I've tried different image sizes, sharpening the image, etc. Nothing works. How can I ensure that my emails have clear, sharp images?
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Doyle & Doyle

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Posted 3 years ago

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Cale Mooth, Product Owner

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Official Response
Hey everyone!
The recent comments have been very helpful and we've been able to consistently reproduce fuzzy images in certain situations. (Thank you for being very specific about which mailings and images have been affected!)

Without getting into a lot of technical detail at this point, here's the solution I'd like to see you try: Going forward, and this is especially true with large images that contain text, build your images so they are 1280 pixels wide or larger when uploaded to Emma. 

This should ensure that images are crisp on both retina and non retina displays. The fuzziness comes into play when uploaded images aren't quite big enough to qualify for retina screens and that's currently causing our system to output the issue you're seeing. 

I'll take this back to our team and see what the solution might be on our end. In the meantime, the 1280 rule mentioned above should take care of fuzziness should you see it arise. It consistently clears up the issue in our testing.

Thanks for being patient while we've searched for the root cause. I greatly appreciate it.