Bounce Emails

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We have noticed recently that we're not seeing the bounced email replies when sending out a campaign. We don't send out huge mailings so we use active email accounts to send and normally see the bounces come into the sender's email.  I double checked that our recent mailings did in fact have bounces, which they do.  I also double checked with our IT department and they said they don't see any bounces hitting our exchange server from MyEmma mailings at all. 

Has anyone else run into this?

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  • unsure.

Posted 4 years ago

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Photo of Emily Hollingsworth

Emily Hollingsworth, Alum

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Official Response
Hey there -- It's possible those bounce back go through the same feedback loop process as out of office replies (like when you see “mailer daemon” replies for personal emails). We include a hidden line in your email header that reads something like, "This is a bulk email. No need to reply with autoresponders." Most receiving servers pay attention to that and don't bother delivering out-of-office replies, but some don't, so you may have received some of those in the past. You can read more about that here!