Can I recall or edit a mailing once it's been sent?

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  • Updated 2 years ago
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If I discover a mistake in my email when it has started sending, is it possible to terminate or call back the email?  Or to edit out the mistake once it's sent?
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Jeffrey Parker

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Posted 6 years ago

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Katie Lewis, Official Rep

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Hi Jeffrey! There’s a small window of time where you can stop a mailing that’s in progress, but once it’s sent, it goes so quickly.

You aren’t able to recall a mailing that’s been sent if it’s arrived to your recipients’ inboxes, either, nor can you edit a mailing that’s been sent. Clicking to send your mailing sends out a snapshot in time that can’t be changed — unless you can quickly cancel the mailing from your Response page (the above link has info about this), copy the mailing, make edits and send it out.

I hope this info, helps, Jeffrey, and let me know what other questions you have!
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Amy Sanders

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Is this pause button still an active feature for a send that is in progress? We had an issue with a send going out to an incorrect list today. It's obviously too late to correct that, but I'm curious if there would have been a way to prevent it going to at last some of the recipients if we had known sooner? 
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I've also wanted to cancel a mailing that's begun split-testing, but was not able to find the option recently.
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Grey Stepp, Support Team Manager

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Hey guys, while there's no way to pull back the mailings that have already sent, if there are some that we haven't been able to reach, we can cancel those here in support.  

Same with Split test mailings, if you are running a split test and wish to cancel the remaining sends, the best thing to do is to reach out to us here in support via phone at 1-800-595-4401 .  We're here M-F 5am-7pm Central.  

Let me know if you have any additional questions!