Campaign Error

  • 1
  • Problem
  • Updated 1 year ago
Clicking on a campaign gives me the

'Oops, that wasn't supposed to happen. We're sorry, something unexpected happened and your request could not be completed. Use your browser's back button and try again, or contact your technical support team.'

 message. Using Chrome 57.0.2987.133
Photo of Melissa D

Melissa D

  • 6 Posts
  • 1 Reply Like

Posted 1 year ago

  • 1
Photo of Veris Industries

Veris Industries

  • 14 Posts
  • 1 Reply Like
This is happening to me too. Tried different browsers and still same error.

Looks like it might be a service interruption. It seems to have happened a few days ago as well.

https://community.myemma.com/emma/topics/every-time-i-click-on-campaigns-it-is-giving-me-a-error-500...
(Edited)
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Grey Stepp, Support Team Manager

  • 1695 Posts
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Hey guys, it seems we're getting some wide reports of this.  

We've got our Systems team on it!   Thanks for the heads up and I'll post back on here when we get more information! 

- Grey 
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Grey Stepp, Support Team Manager

  • 1695 Posts
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Hey there Veris and Port of Portland.  

I've got you guys back up and running.  

We're having some issues with a connection to one of our partner sites that was causing the issue and we needed to reauthorize our connection to them.  

We're working on a global fix, but I've gone ahead and done a manual reset for you guys.  

If anyone else sees this and wants me to run the manual reset for you while we're waiting on the global fix, let me know and I'll pop in and take care of it! 

- Grey 
Photo of Gilian Ortillan

Gilian Ortillan

  • 22 Posts
  • 2 Reply Likes
Can you please do a reset for my client:

Fareconnect.com
#1790799

Thank you!
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Grey Stepp, Support Team Manager

  • 1695 Posts
  • 135 Reply Likes
You're all set!
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Maxim Hygiene Products

  • 1 Post
  • 1 Reply Like
I can use a reset now as well. thanks for your speedy response!
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Gilian Ortillan

  • 22 Posts
  • 2 Reply Likes
Thank you kindly for the quick action, Grey, I appreciate it!
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Grey Stepp, Support Team Manager

  • 1695 Posts
  • 135 Reply Likes
You're good to go now!  :) 
Photo of Melissa D

Melissa D

  • 6 Posts
  • 1 Reply Like
Thanks! 
Photo of SCHULTE

SCHULTE

  • 5 Posts
  • 2 Reply Likes
it's happening to me too!
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Grey Stepp, Support Team Manager

  • 1695 Posts
  • 135 Reply Likes
Go ahead and try that again, SCHULTE !   You should be good to go now!
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SCHULTE

  • 5 Posts
  • 2 Reply Likes
Yep. Good to go. Thanks!
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Veris Industries

  • 14 Posts
  • 1 Reply Like
Thanks, Grey!
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Cleveland Zoological Society

  • 22 Posts
  • 4 Reply Likes
Hi, can we have a manual reset as well? Account is "zoosociety." Thanks!
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Grey Stepp, Support Team Manager

  • 1695 Posts
  • 135 Reply Likes
You're all set!  
Photo of Cleveland Zoological Society

Cleveland Zoological Society

  • 22 Posts
  • 4 Reply Likes
Thanks!
Photo of Grey Stepp

Grey Stepp, Support Team Manager

  • 1695 Posts
  • 135 Reply Likes
Hi all!   We've put out a global fix for this issue now, so if you are seeing this and getting a 500 error, it would be unrelated to this incident and we'd need to check out your account directly.  

Thanks so much! 

- Grey