Campaign used in Automated Workflow isn't rendering correctly

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  • Updated 2 years ago
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Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: EOL Clean up


I've set up an automated campaign that includes an image as the main content (it's a happy birthday postcard). When I test the campaign, everything renders perfectly. However, once it's used in an automated workflow, it doesn't render correctly, and you can see this in the "Response" section of the automated workflow. The image doesn't load and some of the line breaks have disappeared.

What's going on? How can I make sure the campaign in the Automated Workflow appears as expected? When it's not used in an automated workflow, it renders just fine.
Photo of Stephanie Smith

Stephanie Smith

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Posted 2 years ago

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Photo of Zach Sharpe

Zach Sharpe, Employee

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Hi Stephanie,

I'm sorry to see you've run into some rendering issues with these campaigns! There are a few things we can check just a general best practices:

- Ensure you are going to create a new mailing (campaigns > create a new mailing > choose template) when you begin a new campaign. Copying older mailings to create newer ones can cause HTML degradation and eventually rendering errors that may be hidden in the editor.

- Secondly, and similarly, copying and pasting text from an outside source can bring in hidden HTML elements that cause inconsistent rendering when sending. An alternative for this would be bringing in your external text to a site like to strip styling out before bringing it in. You could then bring it into the Emma editor and style it within the element.

If neither of these seem to be helping feel free to let us know what sub account and campaign name you are seeing issues with and we can certainly take a deeper look!

I hope this helps point you in the right direction!