Can I delete contacts in a group only if they are not also part of another group?

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I want to import a set of contacts and create a new group to send them a one-time email. We intend to delete the group afterwards. There is a chance that some of the contacts might be part of other groups. Is there any way to prevent deleting contacts that belong to multiple lists?
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Julie Wittman

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Posted 10 months ago

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Josué F. Machado, Champion

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There might be a less clunky way of doing this that I can't think of but here's what I would do:

1. create a new group (original limbo group) and move all the limbo records to it.
2. create the new group (new group for the one time email) and load the data to it
3. send the email
4. delete the new group for the one time email (don't delete the records from the group)
5. find the records in limbo because they are records from the deleted group that are not in any other group.

Again, there might be a cleaner way of accomplishing this. Good luck.
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Julie Wittman

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Not sure I fully understand your response. I won't know which of my one-time-email contacts are also be part of other groups, so how could I populate a limbo group?

I'm wondering if I can accomplish this somehow through creating a segment, like in the screenshot below. But then I'm not sure how I would delete the contents of the segment.
(Edited)
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Josué F. Machado, Champion

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That should work if these are all the groups you have. If you open the segment, you can select all the records and delete them.
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Zach Sharpe, Employee

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Hey Julie,

Great question! My suggestion was going to be similar to Josue's (thanks for helping out!!). Try the following.

- Import to a unique group (named something like "Single Import")
- Perform your sending to this group
- Delete the group itself (not the people in it)
- Create a segment for group > not in > not in any group
- Keep in mind this will mix in any other contacts that don't currently belong to a group.

Alternatively you could create a segment based on being *in* your import group but *not in* all of your other groups by listing them individually (like shown above).

I hope this helps and don't hesitate to let me know if I can clarify any of the above.

Thanks!

Zach
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Julie Wittman

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Aha, yes! That makes sense, Zach. Thank you.
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Julie Wittman

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So when I try to set up a segment for group > not in > not in any group, 95% of my entire audience ends up in the segment. If I try group > in > not in any group, 4% of my audience ends up in the segment. (And this is before I've even imported the one-time group in question.) I don't even see an option for deleting contacts period, let alone contacts that are not associated with a group.
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Zach Sharpe, Employee

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Hey Julie,

So it sounds like about 4% of your contacts in 'Limbo' or not belonging to a group. I would advise to assigned these to a group or archive before doing your single import to help simplify things!

To do this, create the not in any group segment then navigate to the segment itself. This is in audience > segments > 'segment name' > actions > archive all *or* add all to group!

This should help clean up for your single send.

Cheers,

Zach