Can I export a list of contacts who have never opened an email?

  • 0
  • 1
  • Question
  • Updated 9 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: EOL CLEANUP

I am trying to clean out my list and remove people who have never opened an email, and segment those who have not opened in the past 6months or past year. Is there an easy way to export this information?
Photo of Catherine Alton

Catherine Alton

  • 1 Post
  • 0 Reply Likes

Posted 9 months ago

  • 0
  • 1
Photo of Zach Sharpe

Zach Sharpe, Employee

  • 290 Posts
  • 32 Reply Likes
Hi Catherine!

Great question!

You can create these segments by going to audience > segments > create a new segment and segmenting based on response history.

In your case you would want to create a segment that finds contacts that *have not* opened a mailing at *any time*

You can create another segment that does the same but instead of any time select in the past *6 months*.

From here once the segment is created, you can visit the segment by going to audience > segments > segment name > export - this will provide an excel sheet of your contacts in this segment.

To archive an entire group or segment worth of contacts you would navigate into the segment and select 'actions' then 'archive all'.

I hope this helps out!

Cheers,

Zach