It's telling me I'm close to my account limit. How do I upgrade?

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  • Updated 3 years ago
  • Answered
  • (Edited)
Can I upgrade online?
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Forensicon - QDiscovery

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Posted 3 years ago

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Grey Stepp, Support Team Manager

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Official Response
Hi there, 

You can reach out to us via the "Request an Upgrade" button on the Home screen of your account.  



When you press that button, it shoots an email off to us to let us know to reach out to you.  

We currently do not have a way for you to manage your account package from within the app itself.  It has to be done either by phone (1-800-595-4401) or by reaching out via the App or our PRICING PAGE.

Let me know if you have any further questions! 

- Grey
(Edited)
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Joslin Diabetes Center

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I have reduced the number of email addresses in my account. How do I get you to change my monthly fee accordingly?  Thanks!  Jeff
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Grey Stepp, Support Team Manager

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private conversation

Please reference the new conversation here: Pricing Question