Can I post a survey link on my website and have different customers access it to submit their own personal responses?

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Can post a survey link on my website and have different people with different email addresses access it and submit their results?

For instance, if i do NOT have an end date for my survey, will the link work for anyone who accesses the survey and submits their answers? I have had some survey issues in the past where once the survey is taken by one person, it automatically closes and the link then turns the user straight to the "Survey thank-you page". I understand that may be the case when sent on an email campaign to a certain email address as a forward, but i want to make sure i am able to include a survey link on our website where current customers access it, can give their answers to important questions, and the survey will continue to be open and data will be collected in Emma for as long as i need it to.

Please advise if that sort of thing is possible.

Thank you!
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Tech Electronics, Inc.

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Posted 4 years ago

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Katie Lewis, Official Rep

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Hi Stephanie! This is definitely possible, but there are two things to keep in mind:

First, the link you post to your website needs to come from the Publish tab of your survey. It still be a long link that looks something like this: If you've had a problem before where users are taken to a survey's thank-you page, it might be that the survey link used was a personal link. That could happen if you sent yourself a campaign containing the survey link and copied that survey's link from there -- That's a unique link that tracks your interaction with the survey only.

Second, if people are submitting survey answers from your website, you'll want to have a field that asks for some sort of identifiable information, like their email address and name. Since they aren't linking to the survey from an Emma email, their responses will be anonymous.

Let me know if you have any questions from here!