Can I send a newsletter from a generic email or does it have to be a specific individual?

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I would like the newsletter to come from a "dummy" email, and not my personal email. Can you help?
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VCU

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Posted 6 years ago

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Katie Lewis, Official Rep

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Official Response
You technically can enter anything in that field that's an email address format, but we would advise using a real address. That way, you'll receive any replies from people who write back to you.

Additionally, it's a part of our terms of service that you'll clearly identify the origin of your email:

You also agree to ensure that email messages sent through your Emma account are truthful and accurately identify the source of the message. In all emails, you agree to use subject lines that are in no way false or misleading as to the identity of the sending organization or the nature of the content contained in the email. You also agree to include your organization's physical address in all campaigns, as required by the Can-Spam Act of 2003, 15 U.S.C. 7701, et seq.
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Visions HealthCare

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This reply was created from a merged topic originally titled
No-reply communications.


There should be a setting that allows businesses to send out communications as a no-reply email message.

There are many reasons for this. We need customers to communicate through proper channels rather than replying to a newsletter about a wide variety of questions or needs. We are considering using myemma for a separate communication, yet this lack of feature may be a deterrent.

If this setting already exists, please let me know!!!
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Visions HealthCare

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This is disappointing. While I understand the customer service position you have, I believe it is possible to identify your source and be personable while still disabling the reply feature. We provide several other avenues for communication within our email campaigns and website links so that the readers can effectively get to the department or person to meet the specific need. When readers just reply in general they are not utilizing the proper channels and it requires someone to become an email switchboard operator.

Communicating via email becomes a HIPPA law concern. Then patients become disappointed with us when we clearly are technologically able to reply, yet cannot answer their question instead have to refer them to our secure patient portal. Allowing email replies becomes a disservice to our readers.

I often get emails that are no reply communications from companies, so I know it is possible.

What's the deal, emma?
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Katie Lewis, Official Rep

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I'm so sorry to have missed this post of yours! We've decided to include this in our terms of service, so it's a part of working with Emma that you'll use clear addresses.

Let me know what questions I can answer about this.