Trouble saving segment

  • 2
  • Problem
  • Updated 4 years ago
  • Not a Problem
  • (Edited)
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I have tried repeatedly to create a new segment based on the all of the people who have clicked within a specified time period.  However, when I click Done there is no option to Name/Save the segment - instead it simply takes me back to the previous page.   Very, very frustrating.
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zodiac

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Posted 5 years ago

  • 2
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nabholz

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Are you using Firefox by any chance? I've had a couple of weird issues sort of like that when working in FF that were solved by switching over to IE.
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Cynthia

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Hi. Have you clicked Add to add the search criteria before clicking on Done? (BYW, I use Firefox and don't have the problem that nabholz mentions.)
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Marketing Geni

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I tested this in Chrome, Firefox and IE. When you mention that it takes you back to the previous page I am wondering if Cynthia isn't on to something when she mentions to make sure you click ADD after you set you criteria for "between this date and this date". Once you click add and then DONE it should drop down the name field for naming the segment.  If this is what you were doing there may have been a temporary glitch that is now resolved...wish there was a spray for those pesky little system "Bugs" :)
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zodiac

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Hi - thanks a lot guys, you have nailed it.  I wasn't clicking Add before Save.  It worked for me this time.  

fwiw, I don't think its intuitive to have to click Add before Save, because the Add button looks like it for adding another criteria.  But whatever, just happy it works.  Thanks again. 
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Marketing Geni

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Awesome! The sweet taste of success...glad you got it figured out.
Cheers,
Mark
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Cynthia

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Yay team!
hello, I don't see a "save" button when creating a segment. It just takes me back to "done" and "add" 

I've clicked within both and do not see another option. I'm in safari, google chrome, too.

Any thought?

G.
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Benton Cummings, Senior Manager, Customer Support

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Hey there,

I think it may be helpful to give you some screenshots to point out where you'll be clicking as you're setting up the segment. If we were setting up the segment for the response details as zodiac was mentioning above...

1. After selecting the criteria you need for your segment:


2. After clicking "Add":


3. And, after clicking "Done", here's the area where you'll be saving the segment:


Let me know if you need any additional help with this!