Cannot delete image block

  • 2
  • Problem
  • Updated 3 years ago
  • Not a Problem
Hi,
We have a mailing entitled Latin America 2015 - Mobile Ready. At the bottom of the mailing is an image block. We have deleted it several times (as we update this e-mail for other mailings) and the image block will not stay deleted. We forgot to delete the image block for today's mailing and it appeared at the bottom of the mailing when sent. Typically when no image is placed in the image block it should not show in the mailing but that is not the case here. I have a screen shot of the e-mail that was sent below.
Photo of Amber Howell

Amber Howell

  • 90 Posts
  • 2 Reply Likes

Posted 3 years ago

  • 2
Photo of Paul Zimmerman-Clayton

Paul Zimmerman-Clayton, Official Rep

  • 400 Posts
  • 34 Reply Likes
Official Response
Hey Amber! Thanks for posting! It looks like that mailing has rows turned on, and to prevent that block from reappearing every time you open a new copy, you'll want to make sure the rows option is turned off. When I took a look at that mailing, and checked the rows tool, here's what I saw:



To keep that from appearing, make sure you pick No Row, or if you are using a Top Row, make sure to select Top Row instead of Both rows. 

Additionally, I wanted to let you know that blank images don't always disappear on send. In your template, you've got some hard coded image blocks, and these will in fact disappear if you don't add an image. Drag and drop image blocks, however, will not collapse if they are blank. 

As long as you turn off the unnecessary row, you won't have to worry about blank image blocks going out in your mailings, since they won't keep appearing. 

I hope this helps! Please let me know if you have any questions!