I hopped into your account and am able to open existing campaigns as well as create new campaigns without any trouble. Have you tried clearing the cache & cookies in any of your browsers before logging in? You'll want to completely close your browser and start a new session after clearing the cache & cookies. Please let me know if that does the trick!
If you could also try on another computer or possibly network connection, that will help me to rule out the possibilities here. Is this affecting all of your templates or just a specific template? Thanks!
Our developers determined that this wasn't actually related to any glitches within Emma. We also ruled out any possible issues with Windows 8- we've done plenty of testing to confirm that isn't the issue.
SInce this is happening on one computer and not the other, it's most likely due to some sort of setting or feature on that particular computer. We'll only be able to make suggestions of things to check for, but here goes!
Here are some recommendations from our developers:
- is java enabled in your web browser? It needs to be for Emma to work properly. (download here)
- do you have any IT folks that could take a look at your machine? They'd likely be able to spot it right away.
Thanks again for your continued patience while we looked into this puzzler- I certainly hope one of those tips helps you use Emma on your new computer!
Can you tell me, on your Lenovo laptop, if you're accessing your browser from the start screen or the desktop? I know that accessing the browser from the start screen is a new feature with Windows 8.
Also, can you tell me the specific model of your Lenovo laptop? Thanks so much!
Definitely let us know your experience once you try the ideas posted in this thread. We want to make sure we get to the bottom of this as quickly as possible.
Thank you so much for circling back with this fantastic news! Appreciate all of your patience and assistance in helping us get to the bottom of the Lenovo trouble some customers were reporting. I'm hopeful that the information you've provided helps the other Emma users who've weighed in on this thread get rolling smoothly with Emma on their Lenovo systems.
For users reading this also experiencing the issue, please share the above information in THP's latest two updates with your IT folks, to help guide their troubleshooting on your system! If any of our users are able to pin down exactly which program/application is blocking the page within Emma from fully loading on the newer Lenovo systems, we'd love for you to chime in on this thread. We'd love to gang up on this one alongside you guys!
Again, big thanks, THP. You rock!
I have removed Superfish, Virtual Discovery and double-checked that they are gone. When pulling up a template, I still get the html version - not the visual version. The problem is - I manage email for 4 different companies and Lenovo is my new computer. After exhausting these options - what other options are there????
For a summary on the issue, a list of affected Lenovo products and instructions to completely remove the SuperFish software, please check out this Lenovo security advisory.