Cannot undo manual e-mail opt-out in Salesforce

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I was testing the opt-out field on my record in Salesforce and manually checked it. Now when I try to uncheck it and then save the change, it goes back to checked. Is there a way for me to undo this? I didn't mean to opt myself out. I was just testing a workflow.
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Posted 5 years ago

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Photo of Emily Hollingsworth

Emily Hollingsworth, Alum

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Official Response
Hi Shari -- You'll need to opt yourself back into your Emma account using the traditional methods and let that sync over to your Salesforce account. You can either email/call us to opt your address back in or you can simply sign-up again via one of your sign-up forms and click the opt-in confirm link in your email.

Moving forward, you'll want to opt contacts out in Emma and let it sync over to Salesforce. That field in Salesforce, if set up correctly, should be read only. I hope this helps!