Can't Export Errors

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Hello,

In one of my accounts it seems I am unable to export errors & opt outs any more?

I find the audience group I want, click the arrow to the right and choose 'Export', I tick just errors & opt outs and a pop up asks me to click a link as usual. On this screen I just see a list of errors I've already exported a month or so ago but not my new export?

Can anyone help?

Thanks!
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Key Blue

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Posted 5 years ago

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Emily Hollingsworth, Alum

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Hi there -- That does seem strange. I'd love to take a look! Can you let me know which sub account and audience group you're working with? Have you seen this in any other accounts recently? Thanks!
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Emily Hollingsworth, Alum

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Hello again -- Just checking in here! Still eager to dig in on this if you can provide me with some of the specifics mentioned above. Thanks!
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Key Blue

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Hi Emily,

Sorry for the delay. Sure it's our 'Volvo Cars London' sub account, all our other accounts are working fine.

Many thanks
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Emily Hollingsworth, Alum

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Thanks, Michele! I'm going to reach out by email to discuss this in more detail. Thanks!