Can't see images in my own mailing

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  • Problem
  • Updated 9 months ago
  • Acknowledged
I use emma for our school and our parents see the graphics fine, but internally, no one can see the pictures or social media icons, etc. We just get the question mark in its place. Any ideas why this might be and how to solve?
Photo of The St. Michael School of Clayton

The St. Michael School of Clayton

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  • confused

Posted 9 months ago

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Photo of Zach Sharpe

Zach Sharpe, Employee

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Hello!

This sounds like it could be a network issue causing images not to display. Are you able to test this on a separate (preferably public) network?

If it looks like external recipients are able to load the mailings successfully, it may be worth showing to your IT contact or network administrator as the best next step.

I hope this points you in the right direction and please let me know if I can take a look at anything else!

Cheers,

Zach