Can't Stop Accidental Sends and Other Frustrations

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  • Updated 1 year ago
Hi, I'm a new user, just switching from years with Constant Contact. Overall, the user-friendliness of EMMA is better, so thank you for that. But here are a few things Constant Contact does better that I think would be helpful if EMMA adopts:

1 - A Cancel Send Option. I could not see one. On CC, you "schedule" an email, even if it's an immediate send, so you have a chance to stop an accidental send before it goes out. This just happened to me. The SEND NOW button is right next to the Schedule for Later link and I accidentally hit the SEND NOW one, meaning to hit the Schedule for Later one, and there was no way to take it back. That's a major bummer.

2 - On CC, the "View this Email" online button is at the top of the email, not in the bottom footer. It should be at the top because the big reason it's there is for when the email doesn't render well in their email provider or browser. If people don't see that option right away, they likely won't scroll to look for it (especially if they don't know it exists) and more likely get frustrated and not read the email. Also, on CC, you can customize what the says. I always customize it to read: "Please turn images on. Still trouble viewing? Try Here." The Try Here part is the link to the webpage version. The current placement of this feature at the bottom of the email isn't very helpful because most people will not scroll down to find it.

3 - On CC, when you duplicate an email, it also saves the reply-to information on that last confirmation page. In EMMA it doesn't. I have one list I send an email to daily and it's nice EMMA  saves the Sender name and Sender email, but it'd be nice not to have to re-type the Reply to email in every time.

4 - Also on CC, on the confirmation page of an email sent, there are options to go straight from there, like "Make a Copy" or "Duplicate" as EMMA uses. It'd be nice if EMMA did that too, so I don't have to go back to Campaigns to find the email I just sent and duplicate it. I schedule daily emails for a week at a time, every week, which is why this would be a nice time-saver for me.

5 - Lastly, in the email builder, the text pasting feature doesn't seem to work for me. I'm trying to replace the text that in there from the old email I duplicated with new text but keep the formatting. But I have to re-format it every time, which really slows things down over time. I've tried both "Paste with styles" and "Paste without styles" and it doesn't matter, in both cases, I still get the same thing: Helvetica with no size selected. It may be because I'm copying text from an excel document? Anyway, I wish that feature would save, in a duplicated email, the style of the original when new text is pasted in. Most of what my organization sends out are copies of old emails with new text and photos so as to keep the branding consistent. I'm sure many organizations work this way.

Thank you! I love the split subject line for testing purposes option you guys have - that is something CC does not have. And your email builder is much less "buggy" than theirs, so that's a plus. Thank you! What are the actual chances of these "improvements" being made?
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Forward Edge International

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  • A little frustrated but fine. This is feedback to make EMMA even better.

Posted 2 years ago

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Forward Edge International

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Oh, and on CC, you can also schedule an email ahead of time in 5 minute increments, instead of quarter hours, which is nice.
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Grey Stepp, Support Team Manager

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Hey there!  Thanks so much for all of your feedback.  These sorts of things are super helpful for us!  I'm going to go one-by-one with some feedback/answers! 

1. I want to make sure I'm fully understanding what you're looking for here.  When comparing to CC, you're saying that there wasn't an option to, basically, "send-on-click".  The reason we can't cancel a mailing after you press send is because it begins going out immediately, which we assume is the intention.  Are you saying that you would want the "Send Now" option to have a wait time associated with it?  Or perhaps just an extra step, like an "are you sure you want to send this now?"  popup?  

2. A couple of things here.  Our older templates had the webview link at the top of the mailings.   We do still provide that link at the top of the mailings in the plaintext version, so that if your contact receives the plaintext version, the webview is the first thing they'll see.  

a.  If you'd like to have something custom built, our design team can make that change to any template to add in the text / link wherever you'd like on your template.  

b. You are welcome to change the wording of it in your plaintext mailings.  Also, we here in Support can change the wording of that aspect of your template here.  Just let me know what template you'd like to have changed and what exactly you want it to read and I'll make it happen.  

3. Noted, and I'll add that in as a feature request to our Devs for you! 

4. Also noted and requested. 

5. This one becomes a bit more difficult.  Because text formatting works differently in different environments, copied text from other sources won't always be ABLE to hold onto their formatting in an email environment, because it requires different types of code or won't be rendered well in different mailboxes.  This one is a constant struggle for folks, but having custom templates put together with default text styles can help to standardize your text for your brand.  

Whenever we submit Feature Requests to our developers, we do take them seriously.  A lot of things take a while to implement because we are always in the process of working on features that have been requested by other folks.  We also weigh the requests based on how many customers are asking for certain features, keeping up with current market trends, etc. 

Also, oftentimes we will take a look at a certain aspect of the application, like the Drag and Drop editor, and then take a look at all of the requests we've received for that piece of the app and decide what we can and can't do, and what we need to prioritize over other things.  

We really do appreciate your feedback and I'll get you logged for these requests.  

Cheers!

- Grey 
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Forward Edge International

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Hi Grey, thank you for your help.

1 - Either would work fine - a time delay after clicking Send, or an "Are You Sure?" pop up. Just some way to give the user to chance to stop an accidental click. CC delayed their Send by 1 minute or 2 to give the window to the user to retract.

2 - Thank you. We are still finalizing our templates and once we do, I may ask you to help get that View on Web link at the top.

3 & 4 - Thanks!

5 - I'll poke around more on how to use the templates for this. I don't remember a way to save a font style/size in the template, but I'll look again. On the daily emails I send, right now I just duplicate an old one, then put in new text. And in doing that, it doesn't hold the font style or size.

What do you think about making the Schedule It option for emails have 5-minute increments available instead of 1/4 hours?
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Grey Stepp, Support Team Manager

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1. Thanks for the clarification here!  I'll put that in, I sort of like the idea of the "Are You Sure?" pop up... maybe with an option to not show again so folks don't get annoyed by it.  

2. Feel free to reach out here or at www.myemma.com/design-revisions 

3&4.  Sure thing!

5. Defaults for specific templates would need to be set at the code level.  There's not a way to do it in the in-app editor.  I'll add a request in for this as well!  

6. Yes!  I actually did go ahead and put you in for the 5-minute increments for scheduling.  That one has been requested a few times as well.  

Seriously, thank you!  We do love the feedback and I hope we're able to get some of these worked out for you soon!  

- G