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We sent an email with a link to the wrong URL. Since Emma uses redirects to track links, is there any way for the customer support team to change the redirect after the email is sent? This is something we could do with Salesforce and would be handy, but I was glad it was limited to only customer support being able to change things post-send, not us end users.
Posted 1 year ago
You could also send a quick "oops" correction email to your customers with the correct link - no shame in that if you do it promptly! Just call it out in the subject line and opening of the email body.
https://content.myemma.com/blog/6-clever-examples-of-oops-emails
https://content.myemma.com/blog/the-art-of-the-correction-message
Check out these recent correction emails I've received -
I hope that helps!
Noah
https://content.myemma.com/blog/6-clever-examples-of-oops-emails
https://content.myemma.com/blog/the-art-of-the-correction-message
Check out these recent correction emails I've received -
I hope that helps!
Noah
Zach Sharpe, Employee