Changing out a document but keeping the same link - can that be done?

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Hi there,

I sent a mailing out yesterday, with a link to a report that I uploaded through emma.

There have since been edits to the report. I'd like to upload the new version, while keeping the same link. Is this possible in Emma?

Thank you!
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bvar

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Posted 4 years ago

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Emily Hollingsworth, Alum

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Hi there -- A new link is generated for each document at the point of upload to the library. We use cloud-based storage, so uploading the new document doesn’t replace the previous file at the path. It creates a new one in the cloud server.
(Edited)
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Denham Wolf Real Estate

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Hi Emily,

We have the same question as bvar. While we understand that each new document receives its own custom link, I'd love to know if there's a way to replace an existing document. 

Thanks for any insight you can offer!
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Greg Rathbun, Customer Service Specialist

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Official Response
Greg with Emma Support here!

Using the Documents library in Emma, there is not the option to replace one document with another.

If you'd like this as an option, the best alternative would be to host the file on your website. You can then create a link to this file within your Emma email. The benefit is that you'll have full control over that linked page on your website. If you decide to take the file down or replace it with a new version, you can when you're hosting it.
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TABS

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This reply was created from a merged topic originally titled Is there any way to correct an error in a PDF that we linked to?.

We sent an email yesterday that linked to an uploaded pdf. We've since found an error in the pdf. Is there any way that we could fix this for people who already received the email, by uploading and linking to an edited pdf, or coding it somehow??
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Grey Stepp, Support Team Manager

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Hey there!  I went ahead and merged your question in to this topic, as Greg answered this one a bit ago.  

There isn't a way to change the file after the fact if it was hosted on Emma's site.  
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TABS

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Hey, Grey!

Thanks for merging these. Is there any way to go in and hard code a new document? Or, is there really just no way to fix this?
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Grey Stepp, Support Team Manager

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Sad to say, there is simply not going to be a way to fix it.  
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TABS

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Bummer!! Any plans for MyEmma to make this a thing? Would be super helpful.
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Grey Stepp, Support Team Manager

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I'm happy to put in a feature request, but my understanding is that this isn't a case of a missing feature as much as it's the way that sending email works at a base level.  

The way it was explained to me (that made the most sense) is that when we send an email, everything involved in that email is bundled up and stored separately from the individual pieces, so in order to make changes to anything in a sent email, we would have to be able to access that "bundle", so to speak, and that's not really something that is possible.  

That being said, I will put in a feature request for you, because who knows what might be possible!?  :)  

Have a great day! 
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TABS

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Thanks, Grey!!