Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Resolved
For background, here's the scenario: we're creating a signup form that will primarily be used by users who are already subscribers (we're asking them for more information, and put them into a specific group when they fill out the new signup form; let's call this "Group A"). We're using Automation to send them an email after they've filled out the form.
When we set up the workflow, we selected only "Group A" as the audience for the workflow, since that's the group we're putting people in when they fill out the form, those are the people we want to get this email.
When we tested, nobody got the email.
So we switched the workflow so that the audience is "Any Contact", and now everything works great.
Our best guess is that the process that triggers the Automation workflow happens faster than or before the process that updates the member's record with the new group membership. Emma folks, is that a proper understanding of what's going on here?