Code appearing differently in different email clients

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: EOL Clean up

I recently built an email blast using the exact format I always do (with custom HTML) and yet for some reason when looking at the test in Gmail the margin around my text was not showing up so the text started all the way at the edge and the text color showed up gray instead of white. This only appeared in Gmail, and not in Outlook for some reason.
Photo of Ticket Central

Ticket Central

  • 1 Post
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Zach Sharpe

Zach Sharpe, Employee

  • 290 Posts
  • 32 Reply Likes

While troubleshooting custom HTML is a bit of out of scope for what we would be able to, I did take a look at 'Untitled Mailing' and it looks like maybe a custom coded campaign that was duplicated.

There are a few things that can cause hidden styling issues. Two big ones are:

- Copying & pasting content from another source

- Duplicating an older mailing multiple times.

Both can bring in hidden HTML artifacts that ultimately will interfere with stylings rendering correctly. Best practice would be to bring text through a plaintext program like, recopy, then bring into a *new* text block within your mailing. Our resource center article for text content elaborates on this a bit here:

Best practice around creating new mailings would be to go to campaigns > create a new mailing.

I would check either of these to see if they apply to the mailing you are sending out!

I hope this helps point you in the right direction.