Code appearing differently in different email clients

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  • Updated 10 months ago
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I recently built an email blast using the exact format I always do (with custom HTML) and yet for some reason when looking at the test in Gmail the margin around my text was not showing up so the text started all the way at the edge and the text color showed up gray instead of white. This only appeared in Gmail, and not in Outlook for some reason.
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Ticket Central

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Posted 10 months ago

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Zach Sharpe, Employee

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Hello!

While troubleshooting custom HTML is a bit of out of scope for what we would be able to, I did take a look at 'Untitled Mailing' and it looks like maybe a custom coded campaign that was duplicated.

There are a few things that can cause hidden styling issues. Two big ones are:

- Copying & pasting content from another source

- Duplicating an older mailing multiple times.

Both can bring in hidden HTML artifacts that ultimately will interfere with stylings rendering correctly. Best practice would be to bring text through a plaintext program like editpad.org, recopy, then bring into a *new* text block within your mailing. Our resource center article for text content elaborates on this a bit here:

https://support.e2ma.net/Resource_Center/Account_how-to/adding-and-editing-text

Best practice around creating new mailings would be to go to campaigns > create a new mailing.

I would check either of these to see if they apply to the mailing you are sending out!

I hope this helps point you in the right direction.

Thanks!

Zach