Column choice not working

  • 1
  • Problem
  • Updated 1 year ago
  • Not a Problem
I had a mailing with a layout of 'right column'  the left two thirds of the email was one column and the right third was another column.

something happened when i was editing and it suddenly turned into two equal size columns.

I have gone to 'columns' and selected 'right column'  but it stays two equal sized columns.  I tried to switch it to three columns, and it made one tiny skinny column in the middle.  I then re-selected 'right column' and it went back to two-equal sized columns.

HELP
Photo of Edge of the Woods

Edge of the Woods

  • 40 Posts
  • 3 Reply Likes
  • frustrated

Posted 1 year ago

  • 1
Photo of Sam Collis

Sam Collis, Customer Support Specialist

  • 252 Posts
  • 59 Reply Likes
I hate to see that you're having a frustrating time selecting different column layouts here, but I'd be happy to help troubleshoot this one with you.

I just popped into your account and see that you recently sent off a couple mailings - do you still need help or did you find a resolution?

If you still need a hand please let me know the name of the mailing and I'll try to replicate the same trouble here.

I'll keep a close eye out!
Photo of Edge of the Woods

Edge of the Woods

  • 40 Posts
  • 3 Reply Likes
i had to send the mailing out and resorted to making it one column. 

I've made a copy of it (unsent) called 'misbehaving'

try the different column choices, you'll see how wierd it is.  It originated as a fine 'right column' layout.  In the middle of editing it switched to two equal column sizes,  and I could never get it back to a 'right column' format.  Three equal columns is wierd, too.  
Photo of Sam Collis

Sam Collis, Customer Support Specialist

  • 252 Posts
  • 59 Reply Likes
Thanks a bunch for getting back to me. I could see what you mean in that mailing how when I went to add a right column the two columns ended up being somewhat similar width.

The reason behind this is there cannot be a line break in the middle of a URL thus the minimum width of a column can only be the length of a URL.  Generally, we recommend putting a link behind a button image, or some text instead of pasting the raw URL as a link.  Not only is it proven to be a much more effective call-to-action, it also looks better and can prevent something like this occurring.

To illustrate further what I mean, I've created a side-by-side comparison. Please not the exact same column layout is selected for both below, all I've done is change what's in the highlighted red box.



Although there's nothing you can change about the mailing you already sent out, the single-column version does look really good.

Hope that helps for the future though!
Photo of Edge of the Woods

Edge of the Woods

  • 40 Posts
  • 3 Reply Likes
Thanks -- I usually do a button or short text for a link but was being lazy.  Guess that didn't work out!  I spent so much time on this column issue I could have made the link into a button 100 times.

Oh well, now I know for future.  thanks for checking it out for me and explaining.