consistently have to click 'send now' an extra time to initiate a send...

  • 1
  • Problem
  • Updated 4 months ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: EOL CLEANUP

Sometimes I get unexpected behavior with the 'send now' command.

When I click
Send Now
button in a campaign, the button changes to 'please wait' for about a second then returns to 'send now'
Clicking 'send now' a /second/ time actually sends the campaign out.

see the below screen capture:
https://www.screencast.com/t/KflHKNc5KZo

Reproducible with my user account.

firefox 58.0.2 on win 10 pro; running Ghostery and Privacy Badger
Photo of jim.knizer

jim.knizer

  • 16 Posts
  • 1 Reply Like

Posted 4 months ago

  • 1
Photo of Laura Delcambre

Laura Delcambre, Customer Support Specialist

  • 19 Posts
  • 1 Reply Like
Hello Jim!

I'm sorry you are running in to that issue!

I have not been able to replicate on my end, so I would like to start by troubleshooting your browser. It is possible that this is being caused by something that has saved incorrectly in your browser history. I would suggest clearing your cache and cookies, then seeing if the issue continues. 

I also noticed in the video you included that the preview of your mailing (in the upper left hand corner) is not loading. Does this happen frequently on your Review and Send page? This also indicates an issue, and may be resolved by clearing cache and cookies.

I hope this information helps!