Contact received blank email

  • 1
  • Problem
  • Updated 7 months ago
  • Acknowledged
I sent a campaign over the weekend. It looks correct to me both before I sent it and now when I look at the response, but one of the contacts who received it says the email was completely blank. I'm using Chrome Version 57.0.2987.133.
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St. John Associates

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Posted 1 year ago

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Laura Dickerson, Official Rep

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Hi there,

I am happy to look into this for you. A few questions: Which Sub account an mailing are you looking into? What system is the contact who received the blank email using? Did the images show up after they cleared their browser cache and cookies? 
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Laura Dickerson, Official Rep

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Hi there,

Did you still need help with this?
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BF Marketing

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I am experiencing this same issue. I sent the email to myself and it is completely blank when viewing on my phone (Google Pixel / yahoo mail).  The email does show up when looking at yahoo on my PC. Is there anyway to resolve this easily? I don't want to have to explain to each customer how to properly view the email - it should be automatic.
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Grey Stepp, Support Team Manager

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hey there BF Marketing, 

Are you consistently having that issue with that particular app?   Likely it's specific to the phone and/or app, but I'm curious if it happens consistently or if it's specific to a single mailing or intermittent.  

Any additional information you can provide will be helpful! 

- G
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BF Marketing

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Hi Grey, I haven't sent another mailing since this one, so I only have the data from that one mailing. I can update once we send something else out.
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Grey Stepp, Support Team Manager

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Alrighty!  Please do let us know so we can take a deeper look!  Hopefully it was a one-time app issue.  Have a great day!