Converting zip code entry to city and state info

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We use Emma on our website for Enews sign up with the an email field, then a drop down for state and country. If we change the state drop down to manual zip code entry, can Emma auto-populate the city & state into that person's contact file? 
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Keri Turner

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Posted 2 years ago

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Phillip M, Official Rep

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Hi Amanda,

Phillip from Emma Support here! When those contacts are coming into Emma via a signup form, the app is simply adding the information that is provided and not interpreting it. Therefore, Emma will not auto populate that information for city or state and that info would need to be collected separately. I hope this info helps!