Creating a segment within a group?

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I'm trying to create a segment of people with a certain Group who have not opened our emails within the last few months. 

When I go to create this segment and export the data, the export fails. I've tried about four times but haven't had any success. 

This is how I created the segment:

We are able to create segments within specific groups, right? Is there a reason the export is failing?
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EarthRights International

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Posted 2 years ago

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Amy Sanders

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I'm just a fellow user, but when I had this issue the response was that the segment was too large. The Emma team had me add the contacts in the segment to a new group and then export from the group rather than the segment. 
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Grey Stepp, Support Team Manager

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Hey there!   Amy's suggestion isn't bad here.  We have had some issues with exporting larger segments that copying to a group can fix.  

We're getting close to a fix to that issue, but for now that would be the best plan.  If you still have trouble with it, give us a call and we can see about getting it exported and sent out to you.  


- G