custom api event, automation, mindbody

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i have the mindbody integration
i have an automation set up
my trigger event is a custom api event - picture included
it is not triggering
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Conquer Gyms MN

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Posted 2 years ago

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Grey Stepp, Support Team Manager

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Hi there!   Thanks for reaching out!  

I think there are a couple of things at play here I'd like to address.  

1. The Event API / Custom API Event automation is separate from the MindBody integration.  It requires custom coding to send information over from your site into Emma.  You can find information on the how Custom API Events works here:

2. Using the MindBody integration, there are a few options for triggering automated workflows.  You can find information on that here:

It looks like what you may be looking to do here is a "Field Change Automation" .  Check out that documentation above and this one:

That should give you everything you need to move forward.  If you have any questions with that, feel free to reach out and let us know!  

- Grey