While Internet Explorer is an outmoded browser and we do recommend a modern browser like Chrome or Firefox for use with the Emma application, I am happy to help troubleshoot this with you. Let's try these steps to see if the issue clears up.
- ensure that you are on the latest version of IE - clear your cache and cookies - disable any plugins or extensions - restart browser - restart computer
I hope this helps, but just let me know if you need any additional assistance on this one. Thanks!