Custom Template not loading properly in IE

  • 1
  • Problem
  • Updated 4 months ago
  • Solved
In IE (11.850.15063.0), we are trying to create a new mailing off of one of our custom templates. We get the following: 



None of the text areas are showing up. 

The templates load correctly in Chrome, though. 
Photo of Heartland Bank

Heartland Bank

  • 10 Posts
  • 0 Reply Likes

Posted 4 months ago

  • 1
Photo of Phillip M

Phillip M, Official Rep

  • 236 Posts
  • 18 Reply Likes
Hello!

While Internet Explorer is an outmoded browser and we do recommend a modern browser like Chrome or Firefox for use with the Emma application, I am happy to help troubleshoot this with you. Let's try these steps to see if the issue clears up.

- ensure that you are on the latest version of IE
- clear your cache and cookies
- disable any plugins or extensions
- restart browser
- restart computer

I hope this helps, but just let me know if you need any additional assistance on this one. Thanks!