Customising Sender Address

  • 1
  • Problem
  • Updated 3 years ago
  • Not a Problem
  • (Edited)

In account settings it says 'You have the option of changing [your sender email & sender name] every time you send a campaign.'

Do these need to be changed in account settings or can I change them in the Campaign editor after you have hit send or send test?

The reason I ask is, whenever our sender email added at the campaign level matches the one in our account, the messages will arrive at the other end. If it is a different email, say one for a different department, the emails do not arrive.

So is it possible to customise my 'sender email' for each mail out? And what is the best method?
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  • short on time :S

Posted 3 years ago

  • 1
Photo of Grey Stepp

Grey Stepp, Support Team Manager

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Hey there!  Thanks for reaching out! 

In the account settings, under the "Sender Info" tab is where you set your DEFAULT.  But yes, you can change them on the Send Test and Review and Send screens!  

If you're having issues with DELIVERY of messages, you will want to look into having your IT team WHITELIST EMMA IPS and SET UP YOUR SPF RECORD.  Send those links to your IT folks and have them get those in place to help out with delivery.  

Changing the sender name/address from within the mailing looks like this: