Define Reasons for Error Contacts

  • 1
  • 1
  • Question
  • Updated 3 years ago
  • Answered
When contacts have been moved to an error status, Emma lists the reason why. However, this 1-2 word reason doesn't give the full details. Could someone please explain what each reason means? 

Ex: I know "delivery" means it wasn't delivered (well, I'm assuming,) but why? That does not clarify if it was a hard bounce or soft. It just says it wasn't delivered. 

OR - Ex 2: Some are labeled "changed manually." What does that mean? The contact changed his/her own status? Emma does it? Is it just that it not formatted correctly? How can I prevent this?
Photo of North Texas Commission

North Texas Commission

  • 2 Posts
  • 0 Reply Likes
  • confused

Posted 3 years ago

  • 1
  • 1
Photo of Emily Hollingsworth

Emily Hollingsworth, Alum

  • 2203 Posts
  • 155 Reply Likes
Official Response
Hey North Texas -- Chiming in here to echo Josué as well as point you to one other place in your account with detailed information on bounces. You can always view your error contacts in the audience, but if you're looking for more details on why those contacts bounced, you can hop over to one of your recent mailings to view the bounce report.

Here you can see which bounces were hard or soft. You can trust that any hard bounce went straight to error, while the soft bounces may have a few more send attempts left in them. You can also view an individual contact history to see which mailings you've sent to them and which one(s) they may have bounced on.