Delete contact from group in Emma for a particular mailing but not from group in Sales Force

  • 0
  • 1
  • Question
  • Updated 3 years ago
  • Answered
I want to  sync a group from Sales Force to my Emma audiences but then I want to exclude certain contacts in that group from a mailing without deleting the actual contact records from Sales Force.  What's the best way to do that?
Photo of Falcon Affiliates

Falcon Affiliates

  • 6 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 0
  • 1
Photo of Adriane Smith

Adriane Smith, Customer Support Specialist

  • 506 Posts
  • 53 Reply Likes
Official Response
Hi there!

Great question, and I'm happy to help with that. Once your Salesforce group is synced with EmmaThe way to go about excluding certain contacts from a particular mailing would be to manually change their status in Emma from 'active' to 'error'. This won't delete them from Emma or from Salesforce, but it will prevent them from receiving future mailings from Emma, until you manually change those contacts back to and 'active' status. Emma won't send to contacts that have a status of 'error' or 'opt out' but you can only manually change the 'error' status. I hope this helps! Please reach back out if I can assist further.