Delete pending users with expired invitations

  • 1
  • Problem
  • Updated 8 months ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: EOL CLEANUP

I have a user who never accepted an invite on a new account.  According to the last paragraph in Managing Your Team article (https://support.e2ma.net/Resource_Center/Account_how-to/Managing_your_Team)

"If you need to resend an invitation, you'll delete the pending user and then create a new invite. You can delete a user by clicking the arrow to the right of the user and selecting the option to delete. Only the primary contact can delete other users."

How do I do that as an Emma Plus admin?  There are no other users on the team.
Photo of Paul Drake

Paul Drake

  • 6 Posts
  • 0 Reply Likes

Posted 8 months ago

  • 1
Photo of Caroline Shirley

Caroline Shirley, Employee

  • 48 Posts
  • 5 Reply Likes
Hi Paul,

Glad you were able to find the Resource Article for managing your team! The user on your account will only receive an invite once they've been added to your team. Once you set their preferences, it will send them an invitation to join. If they don't receive the invite, that's when you would remove the team member from your team and re-add them to start the process all over again.

If you don't have a team member listed on your team, you would start from the beginning and add a user to your team!

Hope this answers your questions, if I misunderstood what you are trying to accomplish, feel free to point me in the right direction!
Photo of Paul Drake

Paul Drake

  • 6 Posts
  • 0 Reply Likes
I sent an invite to someone but they didn't sign up until the invitation had expired.  They aren't listed in the team and when I enter their email it gives me an error that the person already has an account.  So I'm trying to remove the pending invitation so I'm allowed to send a new one.
Photo of Caroline Shirley

Caroline Shirley, Employee

  • 48 Posts
  • 5 Reply Likes
Ahh, I see! If you're able to provide me with the username and email address you're attempting to sign up, I can adjust it so you don't receive that error message. That error message happens if they are already associated with an account!