delete responses on main page

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Hi,

I sent alot of campaigns to *just me* so I could get the web address and save as a pdf.  Maybe this was the wrong way around, but that's what I did.

I deleted the response for each of these on the response page.

But my 'home page' -- or whatever you call the first page i see when I log into to emma --  still shows all of these mailings, sent to just one person, with a 0% response rate.

It's depressing to look at!  Also, I have to scroll way down to see the campaigns I really care about.

How can I make them not show up?  I don't want to delete the actual campaign because they are templates I plan to use later.

Are these 0% response rates lowering any of my statistics?

Thank you for your help.  I am using chrome, the latest version, it updates automatically.  The date sent of the campaigns in question was 2/13/16.  You will be able to identify them by the fact they were sent to only one recipient.
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Edge of the Woods

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Posted 3 years ago

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Maya Lochan, Customer Support Specialist

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Hi there! Currently, you're unable to manually remove any recent mailings from your Home page, since that page is automatically updated as you keep sending mailings.

I did want to check in with you about your workflow to potentially help alleviate the issue: when you send the mailing to yourself and then grab the webview URL, are you including the URL in the "actual" mailing you send to your recipients or are you posting the URL online after the mailing is sent out?

I will be sure to look out for your reply here so we can figure out the best way to proceed!
(Edited)
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LSchaefer33

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That is very disappointing news.

I deleted the responses for all these mailings. So why does it still calculate the response and display it on the home page? Currently the page freezes while the little arrow circle spins and spins and never displays anything.

I use the url to post them on our website.
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LSchaefer33

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Replying from a different devise so logged in As diff user
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Maya Lochan, Customer Support Specialist

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Thanks for that additional information Louise.

In that case, you don't have to send the mailing to yourself first -- you can just send the mailing to your recipients then grab that webview link and post it on your website. I know our Product Team posted on here a little while ago, echoing your sentiment that recent mailings that have been deleted should not display on the Home page, so they're working that update into the mix. While that is underway, following the aforementioned workflow will definitely help here, since only the official mailing will be sent and displayed on your Home page. 

I will be sure to let you know when those updates have been completed, but in the meantime, just give me a shout if you have any follow-up questions!
(Edited)
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Edge of the Woods

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thanks

I actually edited the emails first, I wanted to remove info on sales and coupons that are time-related so i could post a link to a version of the email that had content that would never expire.  So the particular email was never actually sent out, and I couldn't find a way to get a link to display it without sending it to someone.  Is there another way?
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Edge of the Woods

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also... how can I get the response for these emails to not be factored into my average score?
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Edge of the Woods

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..and if I deleted the response, why doe the image on my home page have the blue bar that says view response?  

So confused  :)
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Maya Lochan, Customer Support Specialist

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Happy to clarify your additional questions here!

In your scenario above -- yes, you would need to send the edited, coupon-free mailing to yourself first to create a webview URL; then you could include that URL in your coupon-filled mailing to your recipients! As a note, a mailing's response and webview are available for 18 months after a mailing has been sent, and then those links will expire. Since you might want to save a mailing's webview for longer than 18 months, we'd suggest saving it as a PDF first, then you could link to that coupon-free mailing's PDF.

Your mailing score just provides an at-a-glance view of how your mailing stacks up against other mailings sent by other Emma customers. Since you are sending those edited mailings to yourself, those will be factored into your monthly mailing score on the Home page; however, based on your workflow, I would recommend looking at your mailing score on a per-mailing basis, only for mailings sent to your recipients, since that won't include the one-off emails sent to yourself. You can read more about your mailing score here. I also wanted to point out that you can see how your mailings stack up against each other using our Compare Mailings feature, and you can take a quick look at this Resource Center article for more details. 

Deleting a mailing's response will just delete it from the Response page, but will not permanently remove it from your account. This means that if the mailing was recently sent, you will still be able to click "View Response" from the Home page, since you are technically not accessing it through the Response page. As I stated, our Product Team is working to ensure that recent mailings that have been deleted will no longer display on the Home page, so that should help clear up any confusion here :)

Please let me know if you have any additional questions on this, Louise!
(Edited)
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Edge of the Woods

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Thank you.  Yes, I then saved them all as PDF's for posterity and actually uploaded the pdf to my website.  So its quite the multi-step process to get that pdf, and having to make an actual 'mailing' to just myself seems a bit awkward.  If your crew ever streamlines it that would be super!