Deleting Contacts / Shopify Integration

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Hi - I would like to delete about 1/2 of the contacts that imported using the Shopify integration. These are people who were customers over a year ago but have not returned. We would prefer to only market to customers who purchased within the last year.

First of all, how do I delete this segment of contacts?

Secondly, if I DO delete them, will they simply re-import via the shopify integration as it's currently set up? If so, how do I work around this?
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Flour Box Bakery

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Posted 4 years ago

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Emily Hollingsworth, Alum

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Hi there -- I'm digging in here to confirm the best steps to make this happen! I'll reach out when I have that nailed down.
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Emily Hollingsworth, Alum

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Hello -- Thanks for your patience as I dug into this! I did some testing in Shopify and can confirm that deleting a contact in Emma does prevent that contact from being synced back by import. The exception here is if that contact makes another purchase. In that case, they are undeleted and added back to the chosen shopify group.

You can delete a segment by selecting all contacts in the segment and hitting the delete button.



Then you want to select to delete those contacts from all groups and your audience.



I hope this helps!
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Flour Box Bakery

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Hi - thanks for your response to this. Could you help me finish this out? I have a segment for those who purchased in the past 365 days, but I cannot seem to create a segment for those who have NOT purchased in the past 365 days. Since the first one was auto-created with my shopify integration, how do I create this within the Add Segment feature?
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Emily Hollingsworth, Alum

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Hi -- Absolutely! The simplest way to do this would be to copy those segment results to a group and then run a new segment to find anyone who is in your audience but does not exist in the Purchased in Last Year group.

I went ahead and tested this in your account. I copied your segment to a group named Purchased in the last year (emma support) and ran a new segment to find any contact who is in your Flour Box Customers group but not in the Purchased in the last year (emma support) group. Here's what that looks like:



Based on the numbers of those groups, this segment appears to be successfully isolated the difference in those two groups. Check out the numbers for me and let me know if this doesn't seem to meet your needs. 
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Flour Box Bakery

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Thank you - that seemed to work right up until I tried to delete "All Contacts". The first time I tried, I got a spinning wheel that just hung there. The second time, it appeared to work, but then only deleted 500 contacts from the main list. The problem now is that whenever I go to look at the contacts, they don't appear there. I can no longer manage any of them or delete them. Any idea what's going on here?

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Emily Hollingsworth, Alum

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Hi! No worries, you're on the right track here. The counts on group/segment tabs and the main grid can be slow to update, but if no contacts are listed when you open the segment, that means they were successfully deleted. You can also check your deleted items to see if those contacts were successfully deleted.



If you choose "all contacts" rather than "selected contacts", you should be able to delete the entire list in the segment or group. Checking the select all box on the page and deleting selected contacts, though, will only clear the current page.
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Flour Box Bakery

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Hi there - this is still very screwed up - can you have a member of your support team look into this? The number of contacts in that segment is still showing up as > 1,600, but the list itself seems much smaller. Additionally, the pagination seems all messed up, saying it is "showing 500 rows" but only 8 contacts listed, etc.
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Emily Hollingsworth, Alum

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Hi there -- I see 25 names in the segment and 18 on the Active tab, so that segment is a little behind in updating. I only see on page listed, though. 



Have you cleared your cache and cookies lately or tried logging into your account from another browser? The pagination you're seeing could be a browser issue, so I'd love to rule that out. We're definitely working to make audience counts more reliable and hope to start seeing improvements there very soon!