Do segment lists show in Salesforce?

  • 0
  • 1
  • Question
  • Updated 3 years ago
  • Answered
I created some segment lists in Emma but since they are not in the Groups tab in Salesforce since they're not a Group, how do I see these in Salesforce? Or do they only stay in Emma and not migrate over to Salesforce? I've done the setup sync a couple times but they are not coming in.
Photo of Shari


  • 58 Posts
  • 6 Reply Likes

Posted 3 years ago

  • 0
  • 1
Photo of Benton Cummings

Benton Cummings, Senior Manager, Customer Support

  • 491 Posts
  • 52 Reply Likes
Official Response
Hi Shari!

Your segments won't sync within Salesforce, but you can easily copy your segment to a new group in Emma:
1. Head to the Audience page in your Emma account, and click the Segment tab.
2. Click on the name of the segment you want to work with.
3. Just above the contacts in your segment- use the dropdown menu to ensure the prompt says, "Take [all contacts] and" click "Copy them". 
4. Ensure "All contacts" is checked in the popup window, and click, "Copy to groups".
5. Use the text box to enter the name of your new group and click "Add".
6. Now you'll have a new group within Emma that you can sync to your Salesforce account!

Thanks, and I hope this helps!