Does a test email remove me for the campaign?

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Hello, 
Three of my staff members did not receive one of our mailings in a series of campaigns.  I have the following mailings, all using the same Audience list (2017 CEPE General List):
  • PSU CEPE Holiday 17 Email 2: Discount code released (sent 12/4)
  • Holiday Discount Coming Soon (sent 11/24)
  • CEPE November 2017 Newsletter (sent 11/14)
The three staff members did not receive the latest (12/4) mailing.  I can see in their history they also did not receive the 11/24 or 11/14 mailings, but they did receive some test messages from these 2 campaigns.  

Does Emma remove people that receive test emails from the campaign when it goes out?  Upon researching this, I noticed these 3 individuals were no longer signed up for the mailing list either.  Does Emma ever automatically remove people from a list? 

Thank you kindly, 
Justin
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Posted 3 months ago

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Zach Sharpe, Employee

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Hey Justin,

My apologies for not catching this earlier!

It sounds like the root of the problem is that the members do not belong to the group you sent to. There would not be any automatic function in Emma that removes a contact from a group. This would have to be done manually in the account or if you have a signup form with a public facing group membership, contacts would be able to manage themselves.

Unfortunately, we do not store historical data on group membership changes so we would not be able to look at how these particular contacts were moved.

It does look like your account has 28 signup forms so it may be worth seeing if there are implemented on a public facing site that allows users to change their group membership! Our resource center article provides a bit more on the customization of the form itself here:

https://support.e2ma.net/Resource_Center/Account_how-to/customizing-your-signup-form

I hope this helps provide some direction and let us know if we can answer any other questions.

Thanks!

Zach