Does Emma delete bounced addresses from my mailing list? What about opt outs?

  • 0
  • 1
  • Question
  • Updated 4 years ago
  • Answered
WE have IE 8
Photo of Marion


  • 13 Posts
  • 0 Reply Likes

Posted 5 years ago

  • 0
  • 1
Photo of Emily Hollingsworth

Emily Hollingsworth, Alum

  • 2203 Posts
  • 158 Reply Likes
Official Response
Hi Marion -- Emma sorts your audience list by mailing status. Any contact in Error or Opt-out status will remain in your audience but will be moved to a separate tab:

Emma knows not to send to any contact that isn't in Active mailing status, and you will never be charged for error or opt-out contacts. You have the ability to delete those contacts if necessary, but I recommend keeping them around in case they want to be opted back in to receive your emails!