drag and drop editor not making mobile responsive email

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  • Updated 5 years ago
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Hello, I used the drag and drop editor to put image blocks and text blocks in an email that I then saved as a template. Whenever I inserted a banner image into the image block and use the preview feature it does not show my email as being responsive and I get a horizontal scroll on the mobile phone view.

However, if I select a template that has the image block in it and insert the same image, it's mobile responsive. Why is this and how can I fix it?

I'm trying to view the underlying html behind the image to compare it to that of the Emma template image box that showed itself to be mobile responsive but I can't even find that option.?? Is this really the case, that I simply can't view the full page in HTML that I've created in the drag and drop editor?

Last, is it possible to create a custom template from scratch, not using the drag and drop editor, but creating a <table> with inline styles, absolute url's for images, and then have that template appear in the email builder so that coworkers without knowledge of html can view it and edit the template's copy and images to make different emails? For example, I'd like to create a custom template so that when someone loads it on their computer in the browser they could scroll over an image box and it's coded to show them the "upload new image" function?
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MEMES

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  • slightly annoyed that I don't have more control over this, or that I can't find clear instructions on how to do it...

Posted 5 years ago

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Emily Hollingsworth, Alum

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Hello there - I’m happy to help!

I would love to hop into your account and take a look at that template to see why it might not be responding. Can you provide me with the name of the template that you saved? It should be responding in the same way that the template gallery templates do.

Using the Drag & Drop Editor, the </> button on the text editing toolbar allows you to see the HTML behind your text blocks. There is not currently a way to view the HTML behind an image.

In regards to coding your own custom templates, we do have a tool called Template Builder that agencies have access to at the manager level. Your agency administrator could create custom HTML templates here and share them with your sub account so that you have access to them in the Drag & Drop Editor. I’ve turned this on for your agency account and you should be able to contact your agency administrator to discuss if this is a good option for you moving forward!

Thanks,

Emily

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Emily Hollingsworth, Alum

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Just checking in - do you still need help here?