E-0040 Error during sync process: Unable to serialize a map with a null key.

  • 1
  • Problem
  • Updated 1 year ago
  • In Progress
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: EOL Clean up

I'm getting an error, E-0040: removeMembersFromGroups, when trying to sync. We've noticed that, during the sync process, members are getting added to the appropriate groups, but no one is getting removed.
Photo of Bo Boswell

Bo Boswell

  • 4 Posts
  • 0 Reply Likes

Posted 1 year ago

  • 1
Photo of Zach Sharpe

Zach Sharpe, Employee

  • 290 Posts
  • 32 Reply Likes
Hey Bo!

I wanted to reach out to clarify a few things:

Are you referring to a integration setup to sync with your Emma account?

If so, what is the name of the integration?

Finally, is there a particular sub account that you are currently looking with this?

I'll keep an eye out so we can keep working on this.

Thanks!

Zach
Photo of Bo Boswell

Bo Boswell

  • 4 Posts
  • 0 Reply Likes
Hey Zach,

I went through the steps to retry the connection to SF, but when I click "Connect to Salesforce" and try to login via the pop-up prompt, I get a "Connection failed" message, so I was unable to continue.

At this point, I've granted the access as you requested.

Photo of Zach Sharpe

Zach Sharpe, Employee

  • 290 Posts
  • 32 Reply Likes
Hi Bo, thank you for the update, can you confirm how long support access was granted? We'll go ahead and continue working on this.
Photo of Zach Sharpe

Zach Sharpe, Employee

  • 290 Posts
  • 32 Reply Likes
Also, is there a particular sub account you are experiencing an issue with?

Thanks!
Photo of Bo Boswell

Bo Boswell

  • 4 Posts
  • 0 Reply Likes
I granted access for a week, but can adjust as needed. The Emma account we're trying to get this setup for us "WCPM - UK".
Photo of Zach Sharpe

Zach Sharpe, Employee

  • 290 Posts
  • 32 Reply Likes
Hey Bo!

So the connect to Salesforce step should bring you to an Emma login screen. From the description of the issue it sounds like the wrong account may have been attached. It would need to be the primary account of the sub account in question. In this case that would beĀ london@warnerchappellpm.com.

Try logging in with this Emma account specifically to see if it makes a difference. Thanks!