Signup form set to display weekly displays on every visit

  • 1
  • Problem
  • Updated 3 years ago
  • Not a Problem
  • (Edited)
We have an email capture form on our site. on the "timings" tab, we set the form to display only once per week. This works on Firefox and Chrome. However, on some versions of Internet Explorer, the form is getting displayed on every visit and not waiting one week between displays. IE 10 is definitely affected. Is this a known issue and/or is there any way around this problem?
Photo of nylc


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Posted 3 years ago

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Photo of Aaron A. Coleman

Aaron A. Coleman, Alum

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Official Response
Hi there,

Thanks for reaching out to us with your question.

Those capture form timings will reset every time the browser's cache and cookies have been reset.

I would check to make sure that internet explorer isn't set to clear cache and cookies upon shutting down the browser.  Let me know if that sorts things out.  If not, I'm always happy to jump in and help.