Email link not composing new email

  • 1
  • Problem
  • Updated 4 years ago
  • Not a Problem
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I gave my image and text a link to an email address, in the test email I clicked on both links (image and text) I got a blank internet explorer page instead of a composed email.
Photo of EnSafe Inc.

EnSafe Inc.

  • 9 Posts
  • 0 Reply Likes

Posted 4 years ago

  • 1
Photo of Emily Hollingsworth

Emily Hollingsworth, Alum

  • 2203 Posts
  • 158 Reply Likes
Hi there -- I sent a test of your invitation email to myself and had success with both of your mailto: links. I'm using Gmail and Google Chrome. Have you tried opening those links in any other browsers? What version of IE are you running and what email client are you using to view that email? We'll see if we can pin down the problem here!
Photo of EnSafe Inc.

EnSafe Inc.

  • 9 Posts
  • 0 Reply Likes
Hi Emily! Actually, sorry, Chrome opens (it is my default browser) Version 46.0.2490.80 m. I'm using Outlook for my email on Windows 8.
Photo of Emily Hollingsworth

Emily Hollingsworth, Alum

  • 2203 Posts
  • 158 Reply Likes
Hi again -- My teammate Adriane let me know that she spoke with you by phone this morning. I understand you decided to use a survey instead, which I think is a great alternative. She did mention this article that you might want to look into as a solution for your mailto: link issues with Outlook and Windows 8. It walks you through setting Outlook as the default mail client on your machine.