email links

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When I follow your instructions to provide an email link my "giveaway@emilierichards.com" becomes giveaway@emilierichards.com?subject=here.  The ?subject=here makes the email address inoperable. Can you help me figure out what I'm doing wrong here? I'm using the latest version of Chrome. I should add that when I try to send using the link Zoho returns it with a message that says: A message that you sent could not be delivered to one or more of its recipients. This is a permanent error.  This doesn't seem to happen when the link goes to Yahoo to write the email, but it does happen in Outlook 2003. Since I can't determine what program my readers will use, I don't want issues with any program.
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Author Emilie Richards

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Posted 5 years ago

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Emily Hollingsworth, Alum

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Hi Emilie! I think you're almost there. I followed the same instructions, and I believe you are just missing the step where you add a default subject line. In the link editor, you want to add some text in the subject line field:



Then when someone clicks the "email us" link in your mailing, the draft will open with a prepopulated subject line...like this:



Give that a go and let me know how it goes!
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Author Emilie Richards

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When I do it exactly as you suggested here's what the To: line on my email reads:
giveaway@emilierichards.com?subject=Emilie%27s%20Bookmark%20Giveaway

Obviously that will never go anywhere except the great spam folder in the sky. When I don't put anything in subject I still get gobbledygook in the To line. Is this an Outlook problem? When i click on my link my Outlook program creates the email for me. But my readers may be using Outlook as well and have the same issue, so until we figure this out, I can't use your feature. Help!
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Emily Hollingsworth, Alum

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Hey Emilie -- Can you point me to the specific mailing you're working in? Thanks!
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Emily Hollingsworth, Alum

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Also, what version of Outlook are you using, Emilie? Thanks!
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Author Emilie Richards

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I use Outlook 2003, but lets face it it's not what I use, but what my readers use that matters. If they also use 2003 then the link will not work for them and they can't respond to me using it. I know enough to delete the garbage after com., but I don't expect them to do the same. The email is my latest newsletter (Sept), but I've taken that link out and substituted a website that has a contact form for me on it so I can send it tomorrow. The giveaway email link doesn't work no matter what I try. This is an Emma problem and possibly an Outlook problem, too.
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Emily Hollingsworth, Alum

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Hi Emilie -- Thanks for providing those details for me! I definitely want to get to the bottom of this issue to see if there is anything we can do from within the Emma application to ensure that those mailto links will work. I know it's terribly frustrating when things don't work as they should. Outlook can be pretty finicky, but I'm going to escalate this case to our tier two support queue to see if we can identify the problem! Hang tight -- I will check in with you soon!
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Author Emilie Richards

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Thanks, Emily. It is indeed puzzling. I notice the same think happens on yahoogroups if I hit reply. The To: of my reply email has the same gobbledy-gook attached and to send I must delete it. I'm not sure my newsletter readers would know to do this.

BTW, when I went into my newsletter (where the problem was first noted) to remove the problem link and link to a webpage contact form instead, I "selected" the link and for some reason that took me immediately to my yahoo account where an email was formatted. On Yahoo the To: line formatted perfectly but odd characters were added to the Subject line. So it's not just Outlook that's misbehaving.
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Emily Hollingsworth, Alum

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Thanks Emilie - I will definitely include those details in my notes for the escalated case!
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Emily Hollingsworth, Alum

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Hi Emilie -- my teammate Katie is digging into this further. She just needs a few things from you to be able to continue her troubleshooting. 

Can you create a copy of the sent mailing where you initially saw this issue (you can copy that from your sent page), reinsert the mailto link like you originally tried and send us the name of that new mailing? In addition, can you send that new mailing to your own Outlook 2003 inbox, click the mailto link and send us a screenshot of the compose email box that shows that wacky subject line formatting in the TO field?

Those two things will help us zero in on the problem! 
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Author Emilie Richards

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It looks as if you went into my Sept. newsletter (Emma copy) and tried to format the email link yourselves, the way I had tried to do and given up on. If you'll send me an email addie that I can send a screenshot to (I would prefer not to do this in a public space) I will be happy to show you how this formats in Outlook 2003. 
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Emily Hollingsworth, Alum

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Hi Emilie -- I have your email address on file. I'll reach out to you so you can reply! Thanks.