Email sent twice following an initial error on scheduling, reschedule.

  • 2
  • Problem
  • Updated 1 year ago
  • Acknowledged
A user was working on an email this morning and clicked through to Schedule it. In the scheduling process, she got an error message that said a server error caused the scheduling not to occur. So, she scheduled again and it went through. Scheduling tab showed one email scheduled at 8:30. The issue is that at 8:30, the email was distributed twice to the same audience. So, the original try to scheduled did work, but did not display as a scheduled message. Any insight?
Photo of University of Missouri-St. Louis

University of Missouri-St. Louis

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  • 1 Reply Like

Posted 1 year ago

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Photo of Grey Stepp

Grey Stepp, Support Team Manager

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Hi there, 

Thanks for reaching out!  

I hate that you came across this issue.  It is a bug in our system that happens on rare occasions.  

When you click to schedule a campaign, there are a few steps going on behind the scenes to make it happen.  If that process gets interrupted at JUST the right time, the mailing can be scheduled in our back end without the app showing that it has been scheduled. 

It's rare that the interruption happens at just that right time, but it can.  We do suggest that if you have a mailing that is interrupted by a server error, give us a call and we can check our back end here to see if it got scheduled.  

Since this is a bug we're tracking in our system, I'll add you in to the list and reach out to you when we get it fixed.  

Let me know if you have any questions! 

- Grey 
Photo of University of Missouri-St. Louis

University of Missouri-St. Louis

  • 5 Posts
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Thank you!  We'll follow up with a call if we see it happen again.