Emails are received but not opened

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  • Updated 11 months ago
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Archived and Closed

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In an attempt to remove dead emails from my contacts, I created a segment of people who have never opened an email between Oct 2013 and Sept 2017.

Some of the contacts have received around 70 emails, but as I requested, never opened one. Can I assume those contacts with a high number of received but never opened should be removed?

Using Chrome 62.0.3202.62

Thanks.
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NCT

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Posted 11 months ago

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Zach Sharpe, Employee

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Hello!

This is correct, receiving and opening are two separate metrics that we track.

Best practice here is to reduce and segment based on non-openers (since receiving doesn't require any interaction) so it sounds like you are on the right track!

Received doesn't have any bearing on opens when segmenting opens only so I would say you are good to archive these contacts.

Thanks!

Zach
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NCT

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Thank you!