Emails being sent to the junk folder in outlook

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We're sending a targeted email to primarily Outlook contacts and we're under the impression nearly all went to the junk folder. Is there anything we can do to avoid that?
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Posted 2 years ago

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Laura Delcambre, Customer Support Specialist

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Hello Natalie!

I see that I recently responded to this question via email, so I'm going to continue working with you there. 

Let me know if you have any follow up questions!

- Laura 
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Northern Lights Candles

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We're having the same issue - any ideas?
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Grey Stepp, Support Team Manager

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Hi there!  We typically start by making sure you've Whitelisted Emma on your server and added us as an authorized sender to your SPF record.  You can find documentation on these below to pass along to your IT team to get in place.  That should help!