Emails only sent to a fraction of our contact list

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  • Updated 1 year ago
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We timed scheduled 2 emails to be sent to two segmented lists over the weekend on two different days, but the email was only sent to a fraction of contacts.

One was sent to a list of 2200 contacts, and about 170 delivered (while saying 99% delivered). The other to a list of about 8000 and about 680 delivered (100% delivered).
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Mountaineers Books

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Posted 1 year ago

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Laura Dickerson, Official Rep

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Hi there,

I am checking into this for you. I believe it has to do with a bug in the system, but I want to double check. I will let you know what I find out!
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Mountaineers Books

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Cool, thanks for looking into this!
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Mountaineers Books

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Hi there Laura, any word on this? 

Thanks much!
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Laura Dickerson, Official Rep

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Hi There!

We haven't forgotten you! We are still digging in to this. 
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Laura Dickerson, Official Rep

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Hi there, 

So we are looking at your segment for the Hiking and Biking. The segment had a piece in it that is now "Undefined" 
was something changed before the mailing was sent? We recreated the segment and are getting a number of folks closer the 685 that you sent to. 

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