Emails sent to Outlook marked as spam

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  • Updated 2 years ago
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All of our emails from Emma are sent to our spam folders in outlook- and we have updated our organization's Sender Policy Framework record twice. 

Outlook version 16.11
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Girls Scouts of NYPenn Pathways

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Posted 2 years ago

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Bethany Woerner, Champion

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Hi there,

Emma sent out a memo about their new sending IP range and API addresses. If you received that and tried whitelisting it already, you might want to check with Outlook. I believe they recently updated their spam guidelines and spoofing intelligence which may be effecting your emails.

I hope this helps!

- Bethany
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Nate Gallagher, Employee

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Thanks, Bethany! 

If your emails are still going to spam after updating your SPF record is updated and whitelisting Emma's IP range, you'll want to take the following steps: 

- Add to your organization-wide safe sender list:

 - Adjust your BCL threshold to 8: 

I hope this helps! Please let me know if you have any questions. 

- Nate